The Municipal Employees’ Retirement System of Michigan (MERS) is an independent, professional retirement services
company. MERS administers the retirement plans for Michigan’s local units of government on a not-for-profit basis
serving firefighters, nurses, infrastructure workers, and more.
The customer wanted to replace a paper-based process for updating contact information with a hosted online system to
enable data to sync across their other on-premises applications.
Dewpoint spent time with the customer’s stakeholders to understand their business needs and discuss solution
architecture. Based on client input and goals, a cloud-hosted application replaced the paper-based process for updating
customer contact information. The application integrated with Microsoft Dynamics via the Azure Service Bus. Dewpoint
built the solution using C# .NET 5.0 App communicating over Azure Service Bus with Microsoft Dynamics. Furthermore,
we worked with MERS to implement the project using the Agile Scrum methodology.
The client saw a quick turnaround using the Agile Scrum methodology and docker containers, resulting in an application
that was usable in the cloud or on-premises. The ease of using the application instead of the paper process encouraged
the client’s customers to keep their information up to date.